Privacy Policy

Last updated: April 2026

1. Information We Collect

When you use SwishIPTV, we may collect the following information:

• Account information: email address provided at signup or via live chat
• Payment information: transaction IDs for cryptocurrency payments; card data is handled entirely by Stripe and never stored on our servers
• Usage data: connection logs, IP address, device type, and streaming activity for service quality and abuse prevention
• Communications: messages sent via our live chat or contact form

2. How We Use Your Information

• To provision and manage your subscription
• To respond to support requests and live chat messages
• To detect and prevent fraud or abuse
• To send service-related communications (outages, plan changes)
• To improve service quality and performance

3. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share data with:

• Stripe: for payment processing (governed by Stripe's privacy policy)
• Cloudflare: for CDN and DDoS protection
• Law enforcement or authorities, if required by applicable law

4. Cryptocurrency Payments

Payments made via Bitcoin (BTC) or Monero (XMR) are pseudonymous by nature. We record transaction IDs solely for order verification purposes. We do not link wallet addresses to personal identities beyond what is necessary to fulfil your order.

5. Cookies

SwishIPTV uses minimal cookies strictly necessary for session management and site functionality. We do not use advertising or tracking cookies.

6. Data Retention

We retain account and payment records for up to 2 years for accounting and dispute resolution purposes. Support chat logs are retained for 90 days. You may request deletion of your data at any time.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing of your data

To exercise any of these rights, contact us.

8. Security

We implement industry-standard security measures to protect your data. All data in transit is encrypted via HTTPS. However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

SwishIPTV is not directed at children under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via the website or email. Continued use of the Service after changes constitutes acceptance.

11. Contact

For any privacy-related questions or requests, please email us at [email protected] or visit our website.